Terms & Conditions

  1. Scope

These terms and conditions are between you and Quentin Hotels and apply to all bookings of hotel rooms in any Quentin hotel, to the exclusion of all other general terms and conditions.

You agree that you will make reservations in good faith for legitimate use by you and your invited guests only and not for any other purpose, including but not limited to reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations or any reservation in anticipation of demand.

  1. Room rate and city tax

The room rate charges agreed when you made your reservation will apply to your booking. Meals, drinks and other extras are not included in room rate charges, unless otherwise agreed. All charges are inclusive of VAT and are shown and must be paid in local currency. Room rate charges must be prepaid on non-refundable offers, all other charges must be paid on check-out.

City tax will apply. The city tax may change between the time of booking and the time of your stay in our hotel. The city tax in 2019 is 7%. From January 1, 2020 the city tax will be 7% +  a fixed charge of €3 euros p.p.p.n.

Please note our hotels don’t accept cash payments only pin and credit cards are accepted.

  1. Cancellation, modifications and no-show

Want to cancel a reservation? We have 2 types of rates; flexible and non-refundable.

For the flexible rates cancelling your reservation is OK but you must tell us by 72 hours before you were booked to arrive unless we specify otherwise when you’re booking. If you cancel your reservation after 72 hours, we’ll charge you 1 night’s room and taxes. Peak periods may have additional cancellation restrictions, but we’ll tell you about those when you book with us.

With a non-refundable rate you are not able to change or cancel your stay and thus you will be charged for 100% of the costs.

If you have booked a room through the use of a travel agency or an online travel agency (such as Booking.com, Expedia and Hotels.com), you must cancel or modify your booking through the agency that you used to make the booking.

Refunds of prepaid charges are generally processed within five business days after your request to cancel or modify your booking.

  1. Check-in

From 3pm on. If a room is available for early check-in, you can check in early. Depending on the hotel an early check-in fee may apply payable at the time of check-in.

  1. Check-out

Until 11am. If you have not checked-out by 11am, a late check-out fee may be charged. If you have not checked-out by 4pm we may charge an extra night. Open balances will be charged to your credit card on file.

Yes, we can store your luggage for one day on the day of check-out.

No, there’s no charge. Just contact one of our hosts.

  1. Late check-out

Depending on the hotel late check-out may be possible against payment of an additional fee.

  1. Shortening your stay

If you need to shorten your stay, the full value of your booking will be charged if you have booked a non-refundable rate. If you need to shorten your stay and have booked a flexible rate, please inform our staff asap but at least before 2pm 24 hours before your arrival. If you inform us later than 2pm a late check-out fee or even the next night’s stay will be charged depending on the time of notification and the hotel you stay in, for more information see the respective rate plan details.

  1. No show

In the unfortunate event of not showing up on the day of arrival the full amount of the reservation including taxes will be charged to your credit card. Note: if the room is not checked-in by 4am (in the night following the day of arrival), the system will automatically put the room as a ‘no show’. This means the reservation is cancelled, but the obligation to pay for the full amount of the reservation including taxes remains.  Please let us know if you arrive after midnight, so we can hold the room for you.

  1. Invoice

An invoice will be sent to the email address provided at the time of booking or at the time of check-in.

Invoices cannot be modified after check-out.

  1. Age

If you are underaged and you are not accompanied by someone of age 18 or older Quentin Hotels reserves the right to evict you from the hotel.

  1. Room occupancy, children and extra beds

The maximum occupancy of a twin/double room is 2 people, a triple room hosts (surprise!) 3 people and the maximum occupancy of quadruple room is 4 people. There is no capacity for extra beds in the room. Children up to 15 kg and 120 cm can sleep in a baby cot in some of the rooms, which needs to be reserved in advance for €10 a night. Maximum 1 baby cot per room.

Unfortunately, we don’t allow pets.

  1. No smoking

We are a non-smoking hotel. Smoking in the room is prohibited and tampering with the fire alarm will result in a fine of €250, – (two hundred fifty euro).

  1. Damage to hotel

Any damage to rooms or the hotel premises caused by your party during the stay and items missing upon your departure will be charged to your credit card on file.

  1. Lost and found

You acknowledge and agree that Quentin Hotels cannot be held liable for lost, damaged or stolen items. If you leave an item behind, it is your own responsibility to retrieve such item.

  1. WIFI (free of charge)

Our wireless network is provided “as is” without warranties of any kind, either expressed or implied. We do not warrant that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our wireless network.

Our wireless network is provided to you at our discretion. Your access may be blocked, suspended or terminated for any reason.

You may not (i) use our wireless network for any purpose that is unlawful or otherwise prohibited, (ii) use our wireless network in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent, (iii) exceed typical bandwidths relevant to the period that you use our wireless network, (iv) resell, or attempt to resell, our wireless network to any third party.

We maintain a log of technical traffic data of your usage activity for system performance, maintenance purposes, for the purpose of processing criminal offences and system security requirements. We process personal data collected by us in connection with your use of our wireless network is subject to our Privacy Statement. By using our wireless network, you consent to such processing.

  1. Recording and photography

Any audiovisual recording, photo shoot, reproduction or representation of images including the premises and buildings of the hotel other than for strictly private use is subject to our prior approval. Permission can be obtained by contacting us at info@quentinhotels.com.

  1. Liability of Quentin Hotels

Our liability to you shall not exceed the amount of the charges paid by you to us save to the extent any liability cannot be excluded or limited by law. We will also not be liable to you for any special, indirect or consequential loss or damage.

  1. Force majeure

Quentin Hotels does not accept liability or pay any compensation for our failure to provide services contracted due to circumstances beyond our control, (natural) disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic event, circumstance or emergency, making it impossible, illegal or preventing guests from staying in our hotels.

  1. Privacy

During the reservation process and your stay Quentin Hotels collects your personal data. These data are processed in accordance with our Privacy Statement and also according to any GDPR applicable laws and regulations.

  1. Governing law and jurisdiction

These terms and conditions and any bookings made under them shall be governed by and construed in accordance with Dutch law. This choice of law is without prejudice to consumer protection afforded by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of any choice, would have been applicable in the country where you reside. Disputes shall be submitted to the exclusive jurisdiction of the competent court of Amsterdam, the Netherlands.